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  • PayPal is the leading global online payment service built for the digital age. We now have over 123 million active customers around the world and handle almost a fifth of the world’s online payments. And we’re delivering the future of money – today. You can use PayPal anytime, anywhere, any way. As part of the eBay Inc. family, PayPal continues to drive connected commerce across all channels - online, mobile and in-store. Last year, we handled nearly $14 billion in mobile payments alone. Constantly innovating, creating experiences our customers love.




    As an Appeals Agent within Fraud Operations, your primary responsibilities will be to review PayPal accounts that have been limited due to what is believed to be potentially fraudulent activity and to determine whether the limitation should be lifted. 


    Roles & Responsibilities

    You may be working on both account maintenance and escalation queues and will be using various applications to assess the legitimacy of the account holder or the transaction. You are responsible for reviewing documentation, analyzing data, and determining in a timely manner whether the limitation should be removed. Throughout this process you may need to communicate with the customer for additional information and to notify them of decisions.

    • Review PayPal accounts and determine the legitimacy of the account and account holder and associated risk.  Analyze account history and trends and perform relevant research to effectively identify problems
    • Contacting account holders in an effort to verify activity and mitigate loss
    • Continually monitor cases and reports to identify trends and notify management of information gleaned from that activity. 


    Position Requirements

    An Appeals Agent within Fraud Operations is organized, efficient, and driven, exhibits strong analytical skills, adapts well to change, and thrives in a collaborative team environment.

    • Strong written (email) communication utilizing proper grammar and punctuation (in German and English)
    • Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customer (in German and English)
    • Ability to make discretionary decisions based on research.
    • Ability to function in multiple queues covering a variety of tasks with a sense of urgency and follow-through
    • Ability to learn and adapt to new software technologies
    • Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel). 


    What do we offer?

    We offer an interesting and rapidly growing company, anchored in the global eBay company. Also keep in mind that you will be provided with a company pension scheme. 


    Are you interested?

    We are looking forward to your online application at www.ebaycareers.com. In order to find this position please use the reference number 77582. We appreciate your understanding that only online applications can be taken into consideration. For initial questions please contact Dinara Zinnurova (berlinjobs@paypal.com)